RETUNS & REFUNDS
The option to return your merchandise if you are not satisfied is available. Returns must be made within 15 days of receipt of material. For all returns there is a 35% restocking fee. You are responsible for all shipping charges on returned merchandise. Your refund is based on the merchandise being returned in the original packaging and in good condition. Any damage done in the original transit is subject to the shippers claim procedures and is not he distributors responsibility. Any replacement of product must be purchased and a refund will be applied upon claim payment.
Damage in transit can occur if the tiles are not packaged properly of if the original
cartons were damaged in transit. Please ensure that all returns are packaged properly to avoid damage. If the original carton is compromised from the initial transit, repackaging is acceptable provided the merchandise returns in new condition. If tiles are damaged during transit by the shipper, we will refund you, less the amount of damaged tiles. It is your responsibility to file claims against the shipper for any tiles damaged during return.
There are no options for returns or refunds for installed products. Please inspect your tiles upon arrival to verify that you have received the correct quantity of product.
Color and mosaic stone piece variations should be expected as the product is a natural stone and the mosaics are hand made by many local artisans. Color lot and size variations should be expected so we highly recommend verifying square footage and potential overage to avoid mixing color lots. Variation within same lots is also to be expected and as such we recommend installers examine all boxes before commencing installation.
Although every effort is made to ensure the highest quality and continuity within the product, there is no assumed or implied warranty from the manufacturer or the
distributer in regards to color, size or variation from pebble to pebble or tile to tile.